FAQ
Answers to some common questions are below, and if you can’t find the answer here please Contact Us and we’ll get back to you promptly!Best-in-class cloud-hosted servers, with continuous data backup, which provides high availability/uptime.
See our Pricing Page.
This depends on the complexity of your implementation. We pride ourselves on implementing as efficiently as possible given your company's needs.
There’s a support beacon directly in your 10X ERP instance where you can chat with us, log a new issue (we call these “conversations”), find support docs, and also see all previous conversations. For emergencies, call us at 361-310-9377.
Check out our Why 10X?page which highlights a few of the things that make 10X ERP the best choice for distributors.
We built our application to serve wholesale distributors who have high transaction volume, lots of inventory, and many trading partners.
While there is no minimum size of company, we have a five-user minimum to ensure we provide the service and support expected of our team.
We have a simple, straightforward SLA that is provided in the Launch Plan.
Security is foundational, read more about our security practices here.
10X ERP is cloud-based software designed for maximum security, scalability, and simplicity. Hosting on a local server greatly increases complexity (hence cost) and increases opportunities for security risks to your data.
Yes, you can have multiple companies operating their own instances of 10X ERP and easily switch between them. You can also set up a single instance with multiple locations, subsidiaries, warehouses, etc.
10X ERP is built on a modern tech stack. We have an API-first approach and take advantage of current and proven technologies. Most legacy ERPs were built in the 90s or early 2000s and have simply iterated over the years. We have no legacy code and can be more flexible in how we leverage emerging technologies than any other ERP on the market for distributors.
We lead you through the entire ERP process from discovery to launch and beyond. Learn more about how we create an exciting experience for your company here.
