About Performance Seals:

Since 1991, Performance Seals has provided customized sealing solutions to meet the needs of the oil and gas industry, and other industrial applications. They excel at meeting demanding requirements through product engineering, customized packaging and marking, and kitting services.

The Challenge:

Their prior ERP system presented numerous hurdles. General Ledger accounts were frequently out of balance with the underlying data. Inventory costs showed up differently based on what screen the user was in. Almost all the unique steps that their customers required had to be managed by notes within the software, rather than being fully automated, leading to a lot of manual processes. In addition, they might wait days for Customer Service to resolve any of their questions.

The Solution:

Performance Seals chose 10X ERP, a modern ERP designed specifically for distributors by a distributor. 10X ERP eliminates paper and manual processes, and provides all information in real time, enabling better decisions.

The Result:

Performance Seals began utilizing 10X ERP to power their business in December of 2024. The results have been significant.

“We receive great customer service,” remarked Zach Robinette, Performance Seal’s Chief Operating Officer. “Our questions are usually answered in 30 minutes or less, and our suggestions for software changes are welcomed by 10X ERP. It is nice to work with a software company that cares about what we think and actively incorporates our ideas into the product.”

“In the four months that we have been running 10X ERP, our company has made very significant efficiency gains. In our industry, customers have age requirements for their rubber product. That has been fully automated in 10X ERP, so that we can specify by customer and product type the age restrictions that each customer has, and the picking documents will automatically direct the picker to appropriate Lots of the required product. This affects most of our orders and saves us significant time. In addition, all labels related to orders are fully integrated now, which has eliminated the manual data entry on labels that we used to do. Order fulfillment is much more accurate and faster.”

“We have numerous other wins,” continued Mr. Robinette. “We now scan all vendor documents related to items received and it automatically places the documentation in the appropriate PO records in 10X ERP. Now we can look up any required information from a PO or Item inquiry. We are also starting to use the QuickParse feature to fully automate the creation of new orders by dropping the PDF PO that our customers send us into an order screen. All the order lines are created for us electronically, saving time and reducing any chance of error!”

Summary of Results:

• Automatically selects Lots that meet customer requirements, providing accurate order fulfillment more quickly.
  Provided customer-required labels at the time of picking, along with the Country of Origin documentation – for full satisfaction of customer requirements.
• Automated the storage of vendor packing slips and related documentation through scanning, so one inquiry into the item allows them to see all the related supplier information.
• Starting to use QuickParse to automate inbound customer orders, which will significantly reduce order entry time and eliminate data entry errors.

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10X ERP is deeply committed to offering unmatched value to distributors seeking to expand their businesses profitably and exponentially, with superior software solutions. Contact us for more information on 10X ERP.